Understanding Violations
A violation is a formal record that a property in your community is not in compliance with a rule, covenant, or bylaw. Violations are filed against a specific property and issued to a responsible contact — typically the homeowner or resident.
Each violation cites a rule from your community’s Rule Library, so every notice names the rule that applies, and the record keeps the rule’s text as it read when the violation was recorded. When the board amends a rule, violations already on file keep the earlier text.
HOA Hub tracks violations from the moment they’re observed through resolution or closure, giving both administrators and residents a clear, transparent process.
How a violation moves through the system
Section titled “How a violation moves through the system”A violation starts as a draft — a private record visible only to admins. When it’s ready, an admin issues it, and the responsible contact gets the first notice: what was observed, the rule, and a deadline to fix the problem. If the problem isn’t fixed in time, the next notice in your community’s sequence follows on its own, each with a new deadline. Your community decides how many notices there are, how many days each one gives, and whether they’re also mailed; see Violation Settings.
From there, the resident has three options:
- It is fixed — Report the problem fixed. The board checks the report and resolves the violation, or says why it isn’t fixed yet.
- Ask for more time — Propose a new deadline and explain why. The board approves or denies the request.
- Dispute this — Challenge the violation with a written statement and supporting files. Disputes may lead to a hearing before the board.
Notices pause while the board considers a report, a request, or a dispute.
How violations end
Section titled “How violations end”A violation reaches its final state in one of two ways:
- Resolved — The issue has been addressed. An admin resolves the violation, for example after confirming the fix or accepting the resident’s report.
- Closed — The violation ends without resolution: an admin closes it, with an optional reason, or a hearing dismisses it.
Who sees what
Section titled “Who sees what”Owners and Admins see every violation, including drafts. Board Members can open and act on violations at properties where they don’t live. Residents see a violation against their property once its first notice reaches them; drafts are never visible to them.
Where to go next
Section titled “Where to go next”- Adding your community’s rules? See Managing the Rule Library.
- Recording a violation? See Managing Violations.
- Received a violation? See Responding to a Violation.
- Handling an extension request or a dispute? See Extensions & Hearings.