Viewing Survey Results

Applies to:Owner, Admin

Results are available from the moment the first response arrives — you don’t have to wait for the survey to close. Open any launched survey from Communications → Surveys and you’ll land on its results page.

The summary at a glance

Four figures sit at the top:

• Invited — how many recipients the survey went to
• Responded — how many have answered
• Response rate — the second as a percentage of the first
• Time left — how long until the survey closes, or the date it closed

Treat the response rate as a health check while the survey is still live. A rate that stalls in the first day or two usually means the subject line didn’t land, and a manual reminder is the quickest remedy.

Reading the answers

Below the summary, every question is charted according to its type. Choice and rating questions show counts and percentages per option; rating questions also show an average. Date questions group answers by date.

Free-text questions are different: there’s nothing to count, so you get every comment in full. On a survey set to Show who responded, each comment carries the name of the person who wrote it. On an anonymous survey the comments appear without names, and no amount of digging will attach one.

Opening individual responses

Aggregate charts tell you what the community thinks. Sometimes you need to know what one particular household said across every question — when following up on a complaint, say, or preparing to speak to someone at a board meeting.

On a survey set to Show who responded, use View responses in the header, or click the Responded figure. Either opens a list of everyone who has answered, showing their name, email, and when they submitted. Expand any row to read their full set of answers, question by question, including any they left blank.

If you’re looking for one specific person, the Filter by contact selector at the top narrows the list to them.

Note

This is only available on surveys set to Show who responded. On an anonymous survey there’s no button and no endpoint behind it — the connection between person and answer was destroyed at submission, so there is nothing to reveal.

Seeing who hasn’t answered

The Non-responders card at the bottom lists everyone still outstanding, with the date any reminder was sent to them. That last detail matters: it stops you chasing someone who was emailed an hour ago.

On an anonymous survey you’ll see only a count, with a note explaining why. Reminders still reach the right people — the system knows who is outstanding even though it won’t show you.

A note on reading results well

Two habits are worth building.

First, check the response rate before quoting a result. “Sixty percent supported the proposal” means something quite different at a 15% response rate than at 80%, and the summary tiles give you both numbers side by side.

Second, resist reading individual responses on a survey you promised would feel private, even where the interface allows it. Show who responded is the right mode for logistics and follow-up. If you find yourself wanting anonymity halfway through, the honest fix is a new anonymous survey, not a quiet decision to stop looking.

Where to go next

• Want residents to see the outcome? See Sharing Results Publicly.