Responding to a Survey

Applies to:Owner, Admin, Board Member, Resident

When your association wants your opinion on something, they’ll send you a survey. Answering takes a couple of minutes and your association only gets to ask each person once.

Finding your survey

You’ll hear about a survey in up to three places, all pointing at the same thing:

• An email, with a subject line beginning “We’d like your input:”
• A notification inside HOA Hub
• Your Home page, where a Surveys waiting for your input card lists anything outstanding, along with a Quick survey prompt

The Home page card stays until you respond or the survey closes, so there’s no need to keep the email.

Answering

Choose Respond and you’ll see the survey: its title, whatever your association wrote to explain it, and the questions themselves. Questions marked with an asterisk are required; the rest you can skip.

You don’t need to be signed in. The link in your email is personal to you and works on its own, which is handy if you’re reading email on a phone.

When you’re done, choose Submit response. You’ll get a short confirmation, and the survey disappears from your Home page.

Caution

You get one submission per survey. There’s no way to edit or resubmit an answer once it’s sent, and revisiting your link afterwards will simply tell you that you’ve already responded.

If you realise you’ve made a mistake, contact your board directly — they can see that you responded, though on an anonymous survey they won’t be able to tell which response was yours.

Who sees your answers

This depends on a setting your association chose when they built the survey, and it’s worth understanding the difference.

On a normal survey, your response is tied to your name. Owners and Admins can see your individual answers, including any comments you write, and can see whether you’ve responded yet.

On an anonymous survey, your identity is removed at the moment you press submit. Your answers still count towards the totals, but the connection back to you is deleted rather than merely hidden — nobody at your association, and nobody at HOA Hub, can recover it afterwards.

If a survey doesn’t say which kind it is and the answer matters to you, ask your board before responding.

Note

Whichever mode is in use, free-text comments are published word-for-word if your association shares results publicly. Names are never attached to public results — but a comment describing your household in detail can still identify you. Write anything sensitive with that in mind.

Reminders

If you haven’t responded, you’ll get a reminder email before the survey closes. Boards can also send one manually, though not more than once a day.

Responding is the only way to stop them, and it’s the surest way to make sure the outcome reflects what you actually think.