Broadcast Policy and Unsubscribing

Applies to:All roles

Acceptable use policy

Owners and Admins are asked to review and acknowledge a policy before sending their first broadcast. Click What can I send? in the broadcast composer to review it anytime.

Permitted:

• Meeting notices and agendas
• Rule and policy reminders
• Maintenance alerts and community events
• Board and administrative communications

Not permitted:

• Commercial solicitation or third-party advertising
• Promotion of paid products or services
• Political campaigning or non-HOA fundraising

HOA Hub may suspend access or refuse to deliver messages that violate this policy.

Unsubscribing from broadcast emails

Every broadcast email includes an unsubscribe link. Clicking it immediately stops future broadcast emails to that address — billing and other critical account notices are unaffected and will still be delivered.

Residents can also manage this themselves without using the unsubscribe link: go to Your Profile → Preferences → Notifications, and uncheck Email next to Announcements. (Yes, the label is “Announcements” — see the note below.)

Note

The “Announcements” row in your Notification Preferences is unrelated to the Home page Announcement banners covered in Managing Announcements. It’s the toggle that controls whether you receive broadcast emails — the naming is just a coincidence. Home page banners have no opt-out; only broadcast emails do.

Once unsubscribed, there’s currently no self-service way to resubscribe — a resident who wants back in should re-check Email under Announcements in their own Notification Preferences.

Where to go next

• Ready to send a broadcast? See Sending Broadcasts.
• Want to see the Home page banner feature instead? See Managing Announcements.