Tracking Broadcast Delivery

Applies to:Owner, Admin, Board Member

A single broadcast’s delivery report

Click any broadcast in your Broadcasts list to see its Delivery Report:

• Total Recipients, including how many were skipped
• Delivered, Opened, and Bounced counts and percentages
• A recipient-by-recipient table you can filter by Delivered, Opened, Bounced, or Skipped

A few things worth knowing:

• Open tracking is best-effort. It relies on an invisible tracking image loading in the recipient’s inbox — if their email client blocks images, an opened email won’t register as “Opened” even though they read it.
• Bounced addresses are automatically excluded from future broadcasts. If a recipient’s email hard-bounces, a support ticket is created automatically so staff can get their email address corrected — that’s usually why someone “stopped receiving” broadcasts.
• Delivered/Opened/Bounced counts can lag a few minutes behind send time, since they come in asynchronously from your email provider.

Overall analytics

Go to Communications → Analytics for a bird’s-eye view across all your broadcasts:

• Total Broadcasts Sent, Average Open Rate, and Average Bounce Rate — these are always calculated across your entire sending history, no matter which time range you have selected
• A Recent Broadcasts table with per-broadcast stats

Note

The time range filter (1M, 3M, 6M, 1Y, All) only applies to the Recent Broadcasts table below, and that table only ever shows your 20 most recently sent broadcasts. If you’ve sent more than 20, older ones won’t appear in the table even with “All” selected — though they’re still counted in the summary numbers above it.

Where to go next

• Want to send another broadcast? See Sending Broadcasts.
• Looking for a specific email, not a broadcast? See Email Log.