Managing a Property's Billing
Every property has its own billing console — the place to go when you need to work that specific property’s balance, rather than browsing invoices or payments community-wide.
Getting there
Section titled “Getting there”Go to HOA → Properties, click into a property, and open its Billing tab.
Account overview
Section titled “Account overview”At the top you’ll see the property’s Account Balance, any available credit balance, and whether autopay is enabled. If the property doesn’t currently have an owner on file, a banner reminds you of that — billing continues to run normally in the meantime (charges, invoices, and late fees aren’t paused), so the ledger stays accurate for whenever ownership is resolved.
From here you can:
- Record Payment — log a manual payment (method, amount, reference number, and payment date — defaults to today)
- Quick Invoice — create and immediately issue a single-line invoice, dated today and due in 30 days. Useful for a one-off charge that doesn’t warrant setting up a full charge
- Issue Credit — add credit to the account directly, with an amount and a reason
- Create Arrangement — set up a payment plan for an outstanding balance (only shown if the property doesn’t already have an active one) — see Late fees and payment arrangements
- Set Starting Balance — enter the balance a property had before joining HOA Hub. This only appears if the account has no starting balance and no transactions yet, and can only be set once — use a negative amount if the property came in with a credit instead of a balance owed
If the property is assigned to any charges, you’ll also see a summary of each one and its balance.
Below the account overview
Section titled “Below the account overview”- Payment Arrangement — if one is active, a summary card shows its progress
- Open Invoices — everything currently owed
- Invoice History — past invoices, regardless of status
- Credit Memos — issued credits, including any from waived late or NSF fees
- Recent Transactions — the property’s transaction ledger
Click any invoice to open its full detail, including line items and payment history — see Creating invoices and recording payments.
Where to go next
Section titled “Where to go next”- Need to send a batch of invoices instead of working one property? See Creating invoices and recording payments.
- Setting up a payment plan for a resident who’s fallen behind? See Late fees and payment arrangements.