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HOA Hub Support

Sending Broadcasts

Applies to:Owner, Admin

A Broadcast is a one-time email sent to a group of contacts you choose. Go to Communications → Broadcasts → New Broadcast to get started.

Writing your broadcast

Section titled “Writing your broadcast”
  • Subject — a plain text line
  • Body — a rich text editor with headings, bold/italic/underline, links, bullet and numbered lists, quotes, and more
  • To — click the recipient bar to choose who gets it. See Targeting Your Audience for how targeting works

Broadcasts are delivered by email only.

First time sending?

Section titled “First time sending?”

The first time you open the broadcast composer, you’ll be asked to acknowledge what’s okay to send (meeting notices, rule reminders, maintenance alerts, board communications) and what isn’t (commercial solicitation, paid promotions, political campaigning). You can review this anytime with the What can I send? link. See Broadcast Policy and Unsubscribing for the full policy.

Sending your broadcast

Section titled “Sending your broadcast”

Once your subject, body, and recipients are set, click Send:

  • Send Now — shows you how many contacts will be emailed, then sends immediately once you confirm
  • Schedule for Later — pick a future date and time; the broadcast sends automatically when that time arrives

Managing a scheduled broadcast

Section titled “Managing a scheduled broadcast”

While a broadcast is scheduled, you can click Cancel Schedule to pull it back into draft. From there you can keep editing it and send or reschedule it whenever you’re ready.

Saving a draft

Section titled “Saving a draft”

Not ready to send? Click Save Draft at any point. Drafts show up in your Broadcasts list and can be reopened, edited, sent, or deleted at any time before they’re sent.

Once a broadcast has been sent, it’s locked — you can no longer edit or delete it, but you can view its delivery results at any time.

Where to go next

Section titled “Where to go next”